Total Engagement Overview
Why Measure Total Engagement?
Total engagement data helps understand trends and measure chat effectiveness, highlighting areas for improvement without focusing on individuals.
Total Engagement Overview
Here you see collective responses and completion rates. All participants stay anonymous, ensuring privacy while you learn more about your audience.
Data sorted by chat-versions
The detail view shows you the aggregated data for every version of your chat. Use the dropdown to switch between different versions.
Overview
You can see again:
Engagement
The first diagram shows you how far users went in a chat. This allows you to draw conclusions about the suitable length of a chat or to discover other patterns.
The empty rows (Dialog 3, 13, or 17) indicate, that no user has seen this dialog - a jump led them to another dialog in the same chat.
Dialog interactions
See the number of clicks on each button. This allows you to gain insights e.g. in a survey or when asking for feedback.
See what users know - and don't know. For example in a quiz.
Read open feedback or open answers in a quiz.
When you collect numerous open responses, you can now use AI to summarize it. Learn more about AI insights here.